Billy Graham Center

Archives

2011 Annual Report

Public Service Statistics



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2011

2010

2009

2008

2007

Last 5 yrs avg

Last 10 yrs avg

Last 31 years avg*

Last 31 yrs totals*

BGEA

23

33

27

34

46

32.6

34

35

1036

Classes

14

13

16

20

18

16.2

14

15

412

E-mail

452

551

602

708

844

631.4

716

514

8730

ILL

7

12

27

20

37

20.6

25

20

338

Letters and faxes

9

4

3

5

9

6

10

41

1139

One-on-one

17

32

18

24

24

23

32

38

642

Phone

51

77

78

114

162

96.4

132

142

3973

Presentations

3

5

12

3

4

5.4

6

6

179

Totals

576

727

783

928

1144

831.6

969

811

16449

*Total and averages are based on the number of years for which that particular statistic has been gathered. For example, BGEA statistics have been gathered for 31 years, so the total is divided by 31; e-mail statistics have been gathered for 18 years, so that statistics is divided by 18. No statistic has been gathered for less than 18 years. All categories above are exclusive (if a phone caller asks for an inter-library loan, the request is counted under "Inter-Library Loan" or Phone" but not under both)

Definitions:
BGEA: Requests for information from the Billy Graham Evangelistic Association

Classes: Session prepared for a group in the Reading Room (Starting in 2006, there were no classes held in the Reading Room)

Inter-Library Loan: Material loaned by the BGC Archives to another archives and library for the use of one of their patrons.

On-on-one: Assistance given by staff to a patron on a one-to-one basis outside the Reading Room

Presentations: Session prepared for a group outside of the Reading Room (Starting in 2006, all sessions were held outside the Reading Room. Many were held next door in the Archival Seminar Room)


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Last Revised: 12/13/12
Expiration: indefinite

Wheaton College 2012