PUBLIC
SERVICE

billy graham center archives
2009 & 2010 annual report


Paul with a group from a local retirement center who visited the Archives in may for an Archival Treasure Hunt.

Public Service Statistics for 2009 and 2010

 

2010

2009

2008

2007

Last 5 yrs avg

Last 10 yrs avg

Last 30 years avg

Last 30 yrs totals

BGEA

33

27

34

46

34

33

35

1,036

Classes

13

16

20

18

15

16

15

412

E-mail

551

602

708

844

789

736

514

8,730

ILL

12

27

20

37

30

28

20

338

Letters & faxes

4

3

5

9

10

12

41

1,139

One-on-one

32

18

24

24

26

30

38

642

Phone

77

78

114

162

141

150

142

3,973

Presentations

5

12

3

4

8

9

6

179

Totals

727

783

928

1,144

1,053

1,014

811

16,449

Total and averages are based on the number of years for which that particular statistic has been gathered. For example, BGEA statistics have been gathered for 30 years, so the total is divided by 30; e-mail statistics have been gathered for 17 years, so that statistics is divided by 17. No statistic has been gathered for less than 17 years.

All categories above are exclusive (if a phone caller asks for an inter-library loan, the request is counted under "Inter-Library Loan" or Phone" but not under both)

Definitions:

BGEA: Requests for information from the Billy Graham Evangelistic Association

Classes: Session prepared for a group in the Reading Room (Starting in 2006, there were no classes held in the Reading Room)

Inter-Library Loan: Material loaned by the BGC Archives to another archives and library for the use of one of their patrons.

On-on-one: Assistance given by staff to a patron on a one-to-one basis outside the Reading Room

Presentations: Session prepared for a group outside of the Reading Room (Starting in 2006, all sessions were held outside the Reading Room. Many were held next door in the Archival Seminar Room.)

Organizations Assisted in 2009 and 2010

Bob with a group from a local Christian high school who visited the Archives in January for a talk on doing historical documents.
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