PUBLIC
SERVICE

billy graham center archives
2008 annual report



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Public Service Statistics, 1980-2008

  97 98 99 00 01 02 03 04 05 06 07 08 Avg.
97-08
Avg.
80-08
Totals 80-08
BGEA 34 36 32 19 26 35 36 37 31 34 46 34 33 35 1,009
Classes 13 20 17 19 17 17 13 14 14 6 18 20 16 13 376
E-mail 274 291 467 575 626 726 753 733 907 886 844 708 723 280 8,128
ILL 7 6 21 31 17 21 24 25 33 31 37 20 26 11 311
Letters & Faxes 33 24 15 18 19 13 11 13 17 15 9 5 14 39 1,136
Personal Contacts 49 36 22 14 19 35 43 60 24 42 24 24 31 200 5,795
Phone Calls 179 163 132 145 178 154 170 144 154 197 162 114 155 134 3,895
Presentations 14 9 9 12 5 11 13 7 4 12 4 3 8 6 164
Totals 424 422 583 688 729 858 893 889 1,030 1,223 1,144 928 897 716 20,814
All categories above are exclusive (if a phone caller asks for an inter-library loan, the request is counted under "Inter-Library Loan" or Phone" but not under both)

BGEA: Requests for information from the Billy Graham Evangelistic Association

Classes: Session prepared for a group in the Reading Room (Starting in 2006, there were no classes held in the Reading Room)

Inter-Library Loan: Material loaned by the BGC Archives to another archives and library for the use of one of their patrons.

Presentations: Session prepared for a group outside of the Reading Room (Starting in 2006, all sessions were held outside the Reading Room. Many were held next door in the Archival Seminar Room)

Personal Contacts: Assistance given by staff to a researcher on a one-to-one basis outside the Reading Room (until 1993, if a staff member gave a presentation that 20 people attended, that was counted as 20 personal contacts)
 
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